General terms and conditions

Article 1 - Definitions

In these general terms and conditions, the following is understood as:

Withdrawal period: the period within which the consumer can exercise the right of withdrawal;

Consumer: the natural person who does not act in the exercise of a profession or business and enters into an agreement with an entrepreneur;

Day: calendar day;

Sustainable data carrier: any means that allows the consumer or entrepreneur to store information that is personally addressed to them in a way that enables future consultation and unchanged reproduction of the stored information.

Right of withdrawal: the consumer's ability to cancel a distance contract within the withdrawal period;

Business owner: the natural or legal person who offers products and/or services externally to consumers;

Distance agreement: an agreement in the context of a system organized by the entrepreneur for the remote sale of products and/or services, where the agreement is concluded exclusively using one or more techniques for remote communication;

Technique for remote communication: means that can be used to conclude an agreement, without the consumer and entrepreneur being present in the same space at the same time.

General terms and conditions: the general terms and conditions applicable to the entrepreneur.

Article 2 - Identity of the entrepreneur

Company name: Blackbase eCommerce B.V.
Address: Conradstraat 1, 8013 RN, Zwolle - Netherlands.
Email address: info@trygummyfuel.com
Chamber of Commerce number: 94719772
VAT identification number: NL865294471B01

Article 3 - Applicability

These general terms and conditions apply to every offer made by the entrepreneur and to every distance agreement and order concluded between the entrepreneur and the consumer.

The text of these general terms and conditions is made available to the consumer before the distance contract is concluded. If this is not reasonably possible, it will be indicated before the distance contract is concluded where the general terms and conditions can be viewed at the entrepreneur, and they will be sent to the consumer free of charge as soon as possible upon request.

If the distance agreement is concluded electronically, the text of these general terms and conditions, with the exception of the previous paragraph, can be made available to the consumer electronically in such a way that it can be easily stored by the consumer on a durable data carrier. . . If this is not reasonably possible, it will be indicated before the distance agreement is concluded electronically where the general terms and conditions can be accessed electronically and that they will be sent to the consumer free of charge electronically or in another way upon request.

If specific product or service terms also apply in addition to these general terms and conditions, sections 2 and 3 shall apply accordingly, and in the event of conflicting general terms and conditions, the consumer may always invoke the applicable provision that is most favorable to him/her.

If one or more provisions in these general terms and conditions are wholly or partially null and void at any time, the agreement and these terms shall remain in effect for the remainder, and the relevant provision shall be immediately replaced by a provision that aims to achieve the same purpose as much as possible.

Insofar as situations are not regulated in these general terms and conditions, they should be assessed 'in the spirit' of these general terms and conditions.

Uncertainties regarding the explanation or content of one or more provisions of our general terms and conditions should be interpreted 'in the spirit' of these general terms and conditions.

Article 4 - Victim

The offer includes a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to allow for a good assessment of the offer by the consumer. If the entrepreneur uses images, these are a true representation of the products and/or services offered, unless it is clear that the images are for illustration purposes only.

Any errors or obvious mistakes in the offer do not bind the entrepreneur.

The offer also includes information about the rights and obligations associated with the acceptance of the offer. This includes, among other things, the payment terms, delivery terms, return and refund guidelines, warranty conditions, and any limitations or exclusions that may apply.

By accepting the offer, the consumer agrees to pay the agreed price and accept the stipulated conditions.

Article 5 - Conclusion of the agreement

The agreement is concluded when the consumer accepts the offer and meets the stipulated conditions, for example by confirming the order or paying for the products/services.

The company must immediately confirm the receipt of the acceptance of the offer electronically, for example by means of an order confirmation via email.

If the agreement is concluded electronically, the entrepreneur takes appropriate security measures for the electronic transfer of data and ensures a safe online environment. If the consumer can pay electronically, the entrepreneur takes appropriate security measures for this.

The entrepreneur can request information from the consumer that is necessary for the correct execution of the agreement. The consumer is responsible for the accuracy and completeness of the provided information.

After closing an agreement, the entrepreneur will process the order as soon as possible according to the specified delivery conditions. The consumer will receive an order confirmation and information about the delivery time.

Article 6 - Right of Withdrawal

The consumer has the right to cancel the agreement within 14 days of receiving the products or the start of the service, stating the reasons for cancellation.

If the consumer wishes to exercise the right of withdrawal, he/she must notify the entrepreneur within the withdrawal period. This notification can be made in writing or electronically.

The consumer must return the products no later than 14 days after notifying the entrepreneur of the use of the right of withdrawal. The costs of the return shipment are the responsibility of the consumer.

The consumer is responsible for any shipping costs for the returned products. The entrepreneur will refund all other payments made by the consumer within 14 days after receiving the products or confirmation of return from the consumer.

Certain products and services may be excluded from the right of withdrawal, for example:

- Products that are custom-made or personalized according to the specifications of the consumer.

- Sealed products that are not suitable for return for health or hygiene reasons and whose seal has been broken after delivery.

- Audio or video recordings or computer software whose seal has been broken by the consumer.

- Services with a specific duration, such as tickets for events or travel, where the service must be delivered at a specific time or within a certain period.

The consumer must handle the products with care and only unpack or use them to the extent necessary to determine the nature, characteristics, and functioning of the products. The consumer is liable for any depreciation of the products resulting from a manner of handling the products that goes beyond what is permitted in the previous sentence.

Article 7 - Obligations of the consumer during the withdrawal period

During the withdrawal period, the consumer must handle the products and packaging with care. The consumer may only unpack or use the products to the extent necessary to determine the nature, characteristics, and functioning of the products. The starting point here is that the consumer may only handle and inspect the item as they would do in a physical store.

If the consumer exercises the right of withdrawal, he must return the product with all delivered accessories and - if reasonably possible - in its original condition and packaging to the entrepreneur, in accordance with the reasonable and clear instructions provided by the entrepreneur.

The risk and the burden of proof for the correct and timely exercise of the right of withdrawal lies with the consumer.

Article 8 - Exercise of the right of withdrawal by the consumer and costs thereof

If the consumer exercises the right of withdrawal, he must notify the entrepreneur within the withdrawal period by means of an unambiguous statement in writing or electronically.

The entrepreneur shall promptly send the consumer a confirmation of the receipt of the right of withdrawal.

If the consumer exercises the right of withdrawal, the costs of return shipping are at their expense.

If the consumer has paid an amount, the entrepreneur will refund this amount as soon as possible, but no later than 14 days after the right of withdrawal comes into effect. It is assumed that the entrepreneur has already received the goods or that the consumer can demonstrate that the goods have been returned in time.

Article 9 - Obligations of the entrepreneur in case of withdrawal

If the entrepreneur activates the consumer's notification of the right of withdrawal electronically, he/she will promptly send a confirmation of receipt to the consumer after receiving this notification.

The entrepreneur reimburses all payments from the consumer, including any delivery costs for the returned product, as soon as possible, but no later than 14 days after the right of withdrawal has come into effect. Unless the entrepreneur offers to collect the goods themselves, he/she may wait with the refund until he/she has received the goods or until the consumer demonstrates that he/she has returned the goods, whichever occurs first.

The entrepreneur refunds using the same payment method that the consumer used, unless the consumer agrees to a different method. The refund is free of charge for the consumer.

Article 10 - Exclusion of the right of withdrawal

The entrepreneur can exclude the following products and services from the right of withdrawal:

- Products that spoil quickly or have a limited shelf life;

- Sealed products that are not suitable for return for reasons of health protection or hygiene and whose seal has been broken after delivery;

- Products that have been irrevocably mixed with other products after delivery due to their nature;

- Audio or video recordings or software from which the consumer has broken the seal;

-Newspapers, magazines or periodicals, with the exception of subscriptions to them;

- Services that have been performed under an agreement with the consumer before the expiration of the withdrawal period, provided that the consumer has expressly agreed to the commencement of the service before the expiration of the withdrawal period and has declared that he/she waives his/her right of withdrawal.

Article 11 - Liability and warranty

The entrepreneur guarantees that the products and/or services meet the agreement, the specifications mentioned in the offer, the reasonable requirements of soundness and ease of use, and the legal provisions and/or government regulations in force on the date of the conclusion of the agreement.

Any defects or incorrectly delivered products must be reported to the entrepreneur within a reasonable time after discovery. The consumer must provide the entrepreneur with a reasonable opportunity to repair the defect or replace the defective product.

The seller's warranty period corresponds to the manufacturer's warranty period. The warranty only applies to defects that are the result of material or manufacturing errors and not to defects that are the result of improper use, normal wear and tear, accidents, or incorrect storage.

Article 12 - Complaints Handling

The entrepreneur has a sufficiently publicized complaints procedure and handles the complaint in accordance with this complaints procedure.

Complaints about the execution of the agreement must be submitted to the entrepreneur in full and clear detail within a reasonable time after the consumer has identified the defects.

The entrepreneur will respond to the complaint as soon as possible, but no later than 14 days after receiving the complaint. If a complaint requires a longer processing time, the entrepreneur will respond within the 14-day period with an acknowledgment of receipt and an indication of when the consumer can expect a more detailed response.

If the complaint cannot be resolved by mutual agreement, a dispute arises that falls under the dispute resolution scheme.

Article 13 - Dispute Resolution

law exclusively applies to agreements between the retailer and the consumer to which these general terms and conditions relate.

Disputes between traders and consumers regarding the formation or execution of agreements related to products and services to be supplied or supplied by this trader can be submitted by both the consumer and the trader to the disputes committee of Nettbutikken or another competent disputes committee.

A dispute will only be handled by the Disputes Committee if the consumer has first submitted their complaint to the trader within a reasonable period.

The dispute must be submitted in writing to the Disputes Committee no later than 12 months after the dispute has arisen.

If the consumer wishes to submit a dispute to the Disputes Committee, the trader is bound by this choice. If the trader wishes to submit a dispute to the Disputes Committee, he/she must request the consumer's permission in writing within five weeks. The trader must indicate after the expiration of the mentioned period that he/she wants to submit the dispute to the ordinary court.

The Disputes Committee decides on the deadlines established in the statutes of the Disputes Committee. The decisions of the disputes committee are made in the form of binding advice.

Article 14 - Additional or deviating provisions

Additional or deviating provisions from these general terms and conditions may not be to the detriment of the consumer and must be recorded in writing or in such a way that they can be stored by the consumer in an accessible manner on a durable data carrier.

Article 15 - Amendment of the general terms and conditions

The entrepreneur reserves the right to change or supplement these general terms and conditions.

Changes to these terms shall not take effect until they have been properly announced, provided that in the event of changes during the offer period, the provision most favorable to the consumer shall prevail.

Article 16 - Contact details

If the consumer has questions about the products, services, or these general terms and conditions, he/she can contact the retailer using the contact details mentioned in article 2 of these general terms and conditions.

The entrepreneur aims to process questions and complaints as quickly and satisfactorily as possible for the consumer.

Thank you very much for reading the terms and conditions. We hope that this information is clear and understandable for you. If you have any questions or comments, please do not hesitate to contact us using the provided contact details. Our team is ready to assist you and answer your questions.

We appreciate your interest in our products and services and look forward to serving you.